National Grid is the transmission and distribution utility (TDU) company, meaning that it is responsible for delivering energy to consumers. Whether for electricity or natural gas, the price you pay can be broken down into two main charges: With the competition, between ESCOs, comes the great deals and superior customer service! How it works: Delivery and supply Many competitive Energy Service Companies (ESCOs) offer wide varieties of energy solutions, including fixed prices, variable rates, and green energy. In New York, residents have the power to choose which company provides electricity and gas service. Tenants/Renters may need to provide a copy of the rental agreement and/or the landlord's contact information (name, address, phone number, etc).įirst-time National Grid customer? Check out our guides to understanding your National Grid bill and the full National Grid's bill pay methods available! Choose an Energy Service Company : Providers in the National Grid service area Contact details (email, phone number, etc).The full address of your new home (unit number, street number, street name, zip code, etc).Your Social Security Number, or your passport number.Your name and full contact information (phone number, and email address, if you have one).Using the National Grid "Start Service" online form to submit a request, orĬalling National Grid directly: 1-80 (M-F, 7am-7pm)Ĭustomers choosing to call National Grid will need to provide the following information to start service: New residents can start up service with National Grid one of two ways: Unfortunately, there is no way to speed up this process. This can take up to five business days from the day of your request, depending on the availability of National Grid's staff. If service has been cut-off (which may happen if the previous occupant moved out some time ago) the meter may need to be switched on in person. In this case, the electricity/gas is just reassigned names on the same day as the request. If service is still running from the home's previous tenant, National Grid may just need to make an estimated meter reading, which they can do right from the office. National Grid recommends providing about seven (7) days' notice to activate electricity and gas service. Whether National Grid delivers your electricity, gas, or both, the process for activating service is the same. Connect to the National Grid outage map Moving-in : Starting service with National Grid National Grid bill pay methods available National Grid login : Register and access Contact : National Grid customer service numbers “In some cases, it may not be cost prohibitive.”įraney is referring to rebate and retrofit programs introduced by both National Grid and NYSERDA.Moving-in : Starting service with National GridĬhoose an Energy Service Company : Providers in the National Grid service area “That would be something that would be totally up to the customer to do,” he said. Bob Howarth, a member of the Climate Action Council, one idea would be to have utilities like National Grid pay for the retrofits, and then have ratepayers simply pay the utility back over time via their energy bills.Īccording to Franey, the utility typically lets consumers make their own decisions on investments. While there is no requirement in statute to retrofit existing homes, it is mentioned in New York’s Scoping Plan.īut retrofitting can be costly. "It’s markets and private industry, but also you need regulated utilities to play a role in the transition.”Īccording to the recently passed state budget, starting in 2026, newly built homes will need to be wired for electric cooking and heat. “I see this as being an all-hands on deck approach,” he explained. Customers have to play a big part in reducing usage or shifting usage," Franey said.īuilding new infrastructure before 2030 is also key, according to Franey. A lot of tools in the toolbox, including some very aggressive energy efficiency. The theme of the event is how New York is building an affordable, reliable and equitable electrified future. On Wednesday at the Renaissance Hotel in Albany, the publication City & State will be holding a major summit on electrification in New York.
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